If you do not agree to this policy, please do not use our Website.
“consent” means any voluntary, specific and informed expression of will in terms of which permission is given for the processing of personal information;
“processing / process” means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including:
the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;
dissemination by means of transmission, distribution or making available in any other form; or
merging, linking, as well as restriction, degradation, erasure or destruction of information.
Information we may collect from you
We may collect and process personal information about you.
The information that we collect from you includes, but is not limited to your name, surname, address, telephone number, valid South African identification number, email address, physical address, facts about yourself, your profession, marital status and preferences.
The information mentioned above may be collected from you when you fill in forms on our Website or by corresponding with us by phone, email or otherwise.
This will include information that you provide to us when you register on our Website, subscribe to any of our services, promotions or surveys (you do not have to respond to a survey).
You may also provide your information to us when you report any problem with respect to our Website.
Information we collect about you
With each visit to our Website, we may automatically collect and store certain information about you. This includes, but is not limited to the following:
Technical information, including your Internet Protocol (“IP”) address which is used to connect your computer to the internet, any login details, to the extent that it is used, operating system and browser type and platform for system administration; and
Information about your use of our Website including details of your visits such as pages viewed and the resources that you accessed. Such information includes traffic data, location data and other communication data.
Information we receive from other sources
We may receive information about you from third parties with whom we are working closely, for example, our business partners, sub-contractors in technical, payment and delivery services and credit reference agencies.
Usage of Data Collected
The personal information that you provide to us may be used by us for one or more of the following purposes:
To assist us to process and verify for the purposes for the purposes for which you provided the information or for further services;
To assist in providing you with an improved experience via the Website;
To develop and present new products, services and features for you;
To inform you about changes in the services we offer and/or our Website or about features we think you would find of interest;
To communicate with you and to allow you to participate in interactive features of our Website, when you choose to do so;
To carry out our obligations arising from any contracts that we may have entered into with you
To provide you with information, products and services that you request from us
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
Provided that you have consented thereto, to provide you with information about goods or services we feel may interest you by means of any form of electronic communication, including automated calling machines, facsimile, SMS or email. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you once to obtain your consent by electronic means. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data;
To notify you about changes to our service; and
To ensure that content of our Website is presented in the most effective manner for you and for your computer.
The personal information that we may collect about you may be used by us for one or more of the following purposes:
For administration of our Website and for our own internal business operational purposes, such as data analysis, troubleshooting, research, testing of our systems and statistical and survey purposes;
To improve our Website to provide effective services to you;
To allow you to participate in interactive features of our services, should you choose to do so; and
To deliver advertising services to you.
Further to the above, we may also use your personal information, or permit selected third party service providers to use your personal information, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email. We will only do this if you have consented to it. We require such third party service providers to keep your personal information secure. In addition, such third party service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.
We may disclose your personal information when such disclosure is necessary to protect the legitimate interests (including safety, property, or other rights) of our company, our customers, our associates, or any other person, or where otherwise required or permitted by applicable laws.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your consent or are required by law to do so.
You may request us to confirm, free of charge, whether we hold personal information about you, after having provided us with adequate proof of identity. You may also request the details of such personal information we hold about you against a payment of a prescribed fee. If you would like a copy of the personal information pertaining to you which we hold, please get in touch with us via the contact form.
We take reasonable steps to keep your personal information accurate and complete. We suggest that you regularly update your personal information where possible.
You may request access to information we hold about you and to have any inaccuracies corrected.
Our Website/s use “cookies” or similar technology through which we may automatically collect certain personal information about you. The following data may be supplied to us by your browser:
Your IP address and/or domain name;
Your operating system (type of browser and platform);
Date, time and length of your visit to the Website(s); and
The resources you accessed and the documents you downloaded.
Cookies help us to improve the Website and to deliver a better and more personalised service to you. They enable us:
To estimate our audience size and usage pattern;
To store information about your preferences, and so allow us to customise the Website according to your individual interests; and
To recognise you when you return to the Website.
Third party websites
Our Website may, from time to time, contain links to and from the websites or resources of third parties. If you follow a link to any of these websites, please note that these websites will have their own privacy policies with which you would need to familiarise yourself.
We do not accept any responsibility or liability for policies of third parties. Please check the privacy policies of any third party websites before you submit any personal information to them. Links to third party websites are provided to you for your information purposes only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
We may ask you to provide additional consent if we need to use your personal